Sylvan Health Privacy Policy

Effective Date: September 1st, 2022

We have developed our privacy policy to explain how we use your personal information. When we use the term “personal information” in this Privacy Policy, we mean information about you that is personally identifiable to you.

In order to understand how we use your personal information, we need to explain Sylvan Health’s legal organization because it affects how we use your personal information. As further described in our Terms of Use, Sylvan Health, Inc. operates the Site. An associated but independent group of affiliated clinical practices (“Sylvan Professionals”) provides the licensed professionals who treat Members on the Site. Both Sylvan Health, Inc. and Sylvan Professionals (collectively, “Sylvan Health”, “we”, and “us”) may use and disclose your personal information collected through the Site, but how they use and disclose that information depends on whether it is health information or another type of personal information.

We believe that your health information should have heightened privacy protections, which is also required by federal and state laws. All collection, use, and disclosure of your health information through the Site is governed by Sylvan Professionals’ Health Information Privacy Policy. When you create an Account and log in to the Site using your Account Information, you access a secure patient portal. We treat all health information that you provide when creating an Account and in the patient portal as health information under Sylvan Professionals’ Health Information Privacy Policy. That means if we need to collect, use, or disclose that health information for any reason, we follow the Health Information Privacy Policy. Please review the Health Information Privacy Policy for more information on how we protect your health information and your rights under applicable laws.

This Privacy Policy explains how we collect, use, and disclose your other personal information that is not health information. By using the Site, you agree that we can collect and use your personal information as described in this Privacy Policy. If you do not agree, please do not use the Site. The personal information we collect or maintain may include:

  • Site Activity Information. We track certain actions you take on the Site such as the content of searches performed on the Site and information that you enter into the Site (e.g. your name and email address when signing up for an email newsletter, requesting more information about us and our Services, etc.).
  • Access Device and Browser Information. When you access the Site from a computer or other device, we may collect information from that device, such as your internet protocol address, browser type, connection speed, device model, operating system version, and access times.
  • Cookies. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies to make the Site and Services easier to use, to make our advertising better, and to protect both you and Sylvan Health. For more information about our use of Cookies and to opt out of performance, functionality, or targeting cookies please visit our cookie preference center.